Terms & Conditions

1. Acceptance of terms

By accessing or using Greenkeep — app or website — you accept these Terms and the Privacy Policy. If you do not accept them, do not use the service.

You must be at least 16 (or the minimum age set in your country) and have the legal capacity to enter into a binding contract. If you use the service on behalf of a minor in your care, you are responsible for their use.

2. Service description

Greenkeep is an AI-assisted plant-care app: species identification, photo-based health diagnosis, care plans, reminders, and a conversational assistant (Gemma).

AI results are supportive guidance, not professional agronomic or plant-health advice: use your own judgment when caring for your plants.

3. Accounts and registration

Some features require an account, created with passwordless email sign-in. You are responsible for keeping your access secure and for activity carried out through your account. Tell us if you suspect unauthorized use.

We may suspend or close your account if you breach these Terms, use the service unlawfully or abusively, or where required by law — for example if you become subject to restrictive measures (sanctions) of a competent authority. You can ask us to close your account at any time by writing to privacy@greenkeep.io; on closure the related data is deleted as described in the Privacy Policy.

4. Subscriptions and payments

Greenkeep offers free features and a Premium subscription. Purchases are made through the Apple App Store or Google Play and are subject to their terms; billing, collection, and taxes are handled by the store or the official reseller (Merchant of Record). We do not process your card details.

The subscription is open-ended and renews automatically at the end of each period (monthly or annual) at the then-current price, unless cancelled. You can cancel at any time in your store settings: cancellation takes effect at the end of the current billing period and you keep access until then. No refunds are given for periods already started, except where required by law or the store’s policies.

If we offer a free trial, at the end of the trial the subscription automatically converts into a paid subscription unless you cancel before the trial ends. The trial’s duration and conditions are shown when you start it.

Any offers, discounts, or promotional prices — including the price reserved for early adopters (the “founder” price) — apply on the conditions shown when you sign up and may be subject to limits.

We may change subscription prices and features for the future; any price change applying to renewals will be communicated in advance under the store’s rules, and you can cancel before it takes effect.

5. Right of withdrawal

If you are a consumer in the EU/EEA you have the right to withdraw from the contract within 14 days, without giving a reason. As this is digital content and services, by accepting these Terms and starting to use the service (for example by activating the subscription) you expressly request immediate performance and acknowledge that you lose the right of withdrawal once the service has been fully supplied, within the limits provided by law.

Because purchases are made through the Apple App Store or Google Play, exercising withdrawal and any refunds are handled under the procedures and policies of the relevant store. Consumers in the United Kingdom have a corresponding right to cancel under applicable law.

6. Acceptable use

You may use Greenkeep only for lawful, personal purposes. In particular, you may not:

• use the service in breach of the law or others’ rights;
• attempt to access other users’ data or our systems;
• overload, damage, or bypass security measures;
• reverse engineer, copy, or resell the service;
• upload unlawful, deceptive, or infringing content;
• automate, scrape, or circumvent the limits of the free web diagnosis.

The free web diagnosis is a preview offered free of charge: it does not replace professional botanical or plant-health advice and is subject to usage limits. We may restrict or suspend it in case of abuse.

7. User content and moderation

The content you upload (photos, notes, plant data) remains yours. You grant us a limited, non-exclusive, revocable license to process and store it solely to run the service for you, including the AI processing described in the Privacy Policy.

You are responsible for the content you upload and confirm you have the necessary rights to it.

You may not upload unlawful, deceptive, or infringing content. Any content involving the exploitation or abuse of children is strictly prohibited. We may remove content that breaches these Terms or the stores’ rules and, in serious cases, suspend the account.

8. Intellectual property and licence to use

Greenkeep, its name, logo, design, software, and content belong to the owner or its licensors and are protected by intellectual-property laws.

We grant you a personal, limited, non-exclusive, non-transferable, and revocable license to use the app on your devices, including on multiple devices, for personal, non-commercial purposes. The software is proprietary (all rights reserved): you may not copy, modify, decompile, reverse engineer, resell, or sublicense it, except where mandatory law allows. For apps downloaded from the stores, the store’s standard license terms also apply (for example Apple’s standard EULA).

9. Conformity of digital services (EU)

For consumers in the EU we provide digital content and services in conformity with the contract under applicable law. We will provide the updates needed to keep them in conformity for the reasonable duration of the service; to benefit from them you may need to install the updates we make available.

10. Limitation of liability

The service is provided “as is” and “as available”. To the extent permitted by law, we do not warrant that the AI is always accurate or that the service is uninterrupted or error-free, and we are not liable for indirect damages or for harm to your plants arising from use of the service. AI results are supportive and do not replace your own judgment or professional advice.

Nothing in these terms limits liability that cannot be excluded by law, including the mandatory consumer protections in the EU and Switzerland and liability for intent or gross negligence.

11. Dispute resolution

If you have a problem, please contact us first at privacy@greenkeep.io: we will try to respond and find a solution, usually within 5 days.

This does not affect your right, as a consumer, to turn to any competent alternative dispute resolution body in your country or to the competent court.

12. Changes to the terms

We may update these terms. For material changes we will give notice (for example in the app or by email). Continued use of the service after the changes take effect constitutes acceptance of the new terms.

13. Governing law and jurisdiction

These terms are governed by Swiss law, without prejudice to the mandatory consumer-protection rules of your country of residence in the EU/EEA. Disputes fall under the jurisdiction of the owner’s seat, unless mandatory law provides otherwise.

14. Contact

For any question about these Terms you can write to privacy@greenkeep.io. Service owner and provider: Federico Baldini (Switzerland); the full postal address is available on request.